A representative will contact you by phone to verify your account and confirm your weekly pickup day once you’ve completed payment.
Your first pickup day will be on the first service day of the month. If you’re looking for a different start day, please contact us at 219.944.1800. We do our best to make sure we get your equipment to you prior to first pickup. If we’re unable to provide you with equipment before your first pickup, you can always use your own personal can or bagged trash, and we’ll gladly take care of it.
By submitting your order for residential service, you are agreeing to enroll in Automatic payments and electing to receive electronic invoices.
Terms of Service
The terms of this agreement are for 3 months (Quarter) of service and will automatically continue until notice is provided to cancel. If cancellation request occurs within the initial 12 months of service, the Customer agrees to a $75 equipment removal fee. Removal fees do not apply to customers that have had service over 12 months.
Equipment
Total Disposal will provide all equipment necessary for weekly trash service, and bi-weekly recycling service (if requested). The equipment remains the property of Total Disposal and will be replaced at no cost to the customer if broken, damaged during service, or not in working order due to normal wear and tear. Total Disposal equipment damage due to neglect, abuse, or theft of equipment is the customer’s responsibility. Replacement of Equipment due to these circumstances will be at a cost to the customer for the replacement.
Service Changes
If Customer requests a service change, Total Disposal will require payment for the service increase if within billed service quarter, at the time requested. If Customer decreases services, and removal of equipment is needed, there may be fees to remove equipment to decrease the service within initial 12 months of services.
Rate Changes
Throughout the service term, Total Disposal may increase service rates based on several factors, including CPI index and Waste Industry specific costs such as landfill increases. Total Disposal will notify customers of the increase on the invoice before the increased billing quarter effective date.
Billing Statements
Residential Subscription Service is invoiced on the 10th of the month, prior to the service quarter. Payments are due by the 25th of the month prior to the service quarter. If payment is not received by the beginning of the service quarter, service will be suspended until payment is made in full. No credit will be issued for services not performed while the customer account is on credit hold. Total Disposal may terminate service due to non-payment. If the equipment is not recovered, the customer will be billed for the unrecovered equipment, and collection action will be taken.
We email all billing statements to keep costs low. A paper bill fee will be charged to those customers that request paper billing statement by mail. Customers may also visit our website and create their online account to gain access to statements, service schedules, and make direct payments to their account.
The customer agrees to terms and conditions set forth herein and agrees there is a clear understanding of policies and practices associated with the service chosen.