Residential FAQ’s

What time will my garbage and recycling be picked up?

Our drivers will arrive between 6:00 am and 5:00 pm on your schedule service day.  Your cart should be at the curb and accessible to the driver prior to 6:00 am.  If you think the driver passed by before your cart was out, call our office immediately.  If the driver is still in the area we can send him back.

What can I recycle?

Please visit our RESIDENTIAL CURB-SIDE SERVICE page for a complete list of acceptable recyclables.

Will the driver pick up garbage outside of the cart?

If you find you have more trash than will fit in the cart, you may wish to add an additional cart to your service.  Please call the office to arrange for an extra cart.  219-944-1800

The driver will pick up bagged or containerized garbage/recycling, that does not fit inside the cart, at no charge as long as he can safely pick it up.  Anything that’s too heavy for the driver will be left behind.  If you find something left behind you should call the office to schedule a special pickup so that we can send out a driver with a helper.

What do I do with large items I need to dispose?

The driver will pick up two large items per month at no additional cost.  These items may include: white goods (stoves, hot water heaters, etc.), refrigerators, freezers, air conditioners, dehumidifiers, mattresses, box springs, sofas, chairs, larger furniture items, carpeting, etc.  Appliances must have the Freon removed.  When possible, cut large items such as lumber and carpet into 4-foot lengths and bundle them.  Place bulk items at the curb neatly and dismantled when appropriate.  If you have more than two items you should call the office to arrange for pickup.

The items must not be too heavy for the driver to pick up.  Anything that’s too heavy for the driver will be left behind.  If you find something left behind you should call the office to schedule a special pickup so that we can send out a driver with a helper.

May I dispose of yard waste?

Grass clippings, leaves and other garden debris must be bagged.  Shrubbery, brush and tree trimmings that are less than 2 inches in diameter and 4 feet long are also allowed.

What can’t I put in the cart?

You may not dispose of any radioactive, hazardous, volatile, explosive, corrosive, highly flammable, infections, bio-hazardous, or toxic material as defined by applicable federal, state, or local laws or regulations.  Do to state environmental regulations you may not dispose of any electronics, fluorescent bulbs or tubes.  No tires, batteries or construction debris such as wood, pallets, drywall, plaster, roofing, siding, concrete or brick may be placed in the dumpster.   You may not dispose of liquids of any kind or medical waste like needles and syringes.  YOU MAY NOT PUT ANYTHING IN THE CART THAT MAKES IT TOO HEAVY FOR THE DRIVER TO PICK UP!  Please call the office to schedule a special pickup so that we can send out a driver with a helper.

What do I do with waste that I cannot put in the cart?

Lake County Solid Waste Management District offers a household hazardous waste program for all residents.  Visit their website or call them for more information.  219-769-3820

What if my scheduled pick-up falls on a major holiday?

Total Disposal is closed on New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day.  When a holiday occurs during the week all service is moved back one day.  So if the holiday is on a Monday and your normal service day is Friday, the driver will come on Saturday.  If you have not received service by the end of the day following your scheduled pick-up day, please call our office.  219.944.1800

What happens when the weather is bad?

We try to maintain schedules no matter what.  But we will not endanger our drivers.  If we miss your scheduled pick-up, we will try to pick-up on the following day.  If bad weather continues for more than one day, know that we will do our best to pick-up your garbage as soon as possible.  If you have not received service by the end of the day following your scheduled pick-up day, please call our office.  219.944.1800

What if the driver didn’t pick up my garbage?

If you believe your driver missed your scheduled service day, and the week did not contain a holiday or weather-related emergency, call us immediately at 219.944.1800.  Missed service must be reported within 48 hours.  No credits are given for missed service.  If the service was missed due to an error on our part we will send a truck to complete the service within 24 hours.  It is your responsibility to ensure that the cart is at the curb and accessible by the driver by 6:00am on the service day.

When is my payment due?  What if I’m late with a payment?

Payment is due prior to the start of the quarterly service.  The driver will not pick up your garbage or recycling until the bill has been paid.  There are no credits given for missed service due to late payments.  You may register for online access to your account and pay any charges due.  You may also call the office and a customer service representative will be happy to assist you.  219-944-1800

What if I move?

Please contact us immediately to remove the cart and stop service if you no longer wish to be responsible for the charges.  New owners must call the office to continue the service.

 

Roll-Off FAQ

Do I have to be there to sign for the delivery of the dumpster?

Placing an order using this website confirms that you agree to all of our terms and conditions.  Therefore you do not have to be present at the time of delivery.  If you place the order over the phone you will have to be present at the time of delivery.

What can/can’t I put in the dumpster?

You may only dispose of the materials specified when the dumpster was ordered.  If you need to modify the list, please call the office for approval.  219.944.1800.

You may not dispose of hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids.

Where will the driver put the dumpster?

The delivery location must be safe and accessible by our large and heavy trucks.  The driver has the final say on whether or not the requested location is safe.

The driver may only place the dumpster on a paved, flat and level surface.  If you would like it in your driveway, we recommend that you place a piece of plywood down prior to delivery.  Total Disposal is not responsible for damage to any surface due to the weight of the truck and dumpster.

Most municipalities allow dumpsters to be placed in the street.  You should contact your town before requesting street placement.  Total Disposal will remove the dumpster if the municipality rules have been violated.  No credit will be issued to the customer.

How much garbage may be placed in the dumpster?

Material must be level at the top of the container; nothing can be sticking out of the top.  Each size dumpster has a specific weight limit.

What if I go over the tonnage limit or the top of the dumpster?

You will also be charged for any tonnage over and above the allowable limit.  Your credit card will be charged automatically after the weight is confirmed by the transfer station operator.

If material is above level full, the driver may refuse to pick-up the dumpster.  You will incur a transportation charge as well as additional rental expenses if the container cannot be removed within the allotted time frame.

It will be your responsibility to off-load the overage.  Please contact the office to request an additional dumpster if necessary.

How do you know what my garbage weighs?

After the driver picks up the dumpster he brings it directly to a permitted transfer station.  The dumpster is weighed, emptied and weighed again.  The difference between the empty weight and the full weight is the total weight of the debris.  The truck scales at the transfer station are calibrated regularly and certified by the department of Weights and Measures for Lake County, Indiana.

You may request a copy of the scale ticket any time.

When will the dumpster be picked up? Do I have to be there?

The pick-up day is scheduled at the time of delivery.  The driver may arrive to pick up the dumpster anytime during the day.

Can I keep it a bit longer? Or have it picked up sooner?

If you need to keep the dumpster beyond your scheduled pick up day you must call the office the day before the scheduled pick up day to reschedule removal.  Once the driver is dispatched there will be a transportation charge to cancel the pick-up.

If you’d like the dumpster picked up prior to your scheduled pick up day just call the office and we will schedule a pickup within 24–48 hours.

 

Commercial FAQ

What if my scheduled pick-up falls on a major holiday?

When your scheduled pick-up falls on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day or Christmas, your dumpster may be serviced on the day prior to, or the day after, the holiday.  Scheduled pick-up days for the remainder of the week may be delayed by one day.  If you have not received service by the end of the day following your scheduled pick-up day, please call our office at 219-944-1800.

What happens when the weather is bad?

We try to maintain schedules no matter what but, we will not endanger our drivers.  If we miss your scheduled pick-up, we will try to pick-up on the following day.  If bad weather continues for more than one day, know what we will do our best to pick-up as soon as possible.  If you have not received service by the end of the day following your scheduled pick-up day, please call our office.  219-944-1800

What if the driver didn’t pick up my garbage?

If you believe your driver missed your scheduled service day, and the week did not contain a holiday or weather-related emergency, call us immediately at 219-944-1800.  Missed service must be reported within 48 hours.  No credits are given for missed service.  If the service was missed due to an error on our part we will send a truck to complete the service within 24 hours.  The driver may attempt to return to service a container blocked by a vehicle but is not required to do so.  It is your responsibility to ensure that the container is accessible by the driver.

When is my payment due? What if I’m late with a payment?

Payment is due by the 10th of the month.  Please contact us if you expect your payment will be late.

A finance charge computed at the periodic rate of 1.5% monthly (annual percentage rate 18%) may be assessed on past due balance of thirty days or more.  Service will be interrupted if payment is not received within 30 days.

How do I get service restored?

Your service will be restored when the account is paid in full, including service charges and all late fees.  If your dumpster was removed due to non-payment, you need to call our office.  We will make arrangements to resume service, and you will be charged a $75 delivery fee to return the dumpster to your site.

Will the driver pick up garbage outside of my commercial dumpster?

Anything not completely inside the dumpster is considered extra yardage and will incur a charge of $10 per yard.  The container lid must be completely closed.  If you do not wish to be charged for extra yardage, you may call the office and ask for a drivers request to leave anything outside the dumpster.

What can’t I put in the dumpster?

You may not dispose of any radioactive, hazardous, volatile, explosive, corrosive, highly flammable, infections, bio-hazardous, or toxic material as defined by applicable federal, state, or local laws or regulations.  No tires or construction debris such as wood, pallets, drywall, plaster, roofing, siding, concrete or brick may be placed in the dumpster.   YOU MAY NOT PUT ANYTHING IN THE DUMPSTER THAT MAKES IT TOO HEAVY FOR THE TRUCK TO PICK UP!

What if I sell my business?

It is the responsibility of the business owner who entered into the agreement for service with Total Disposal to inform us of any changes regarding the person responsible for payments on the account.  You must contact us immediately to remove the container and stop service if you no longer wish to be responsible for the charges.  New owners must sign an agreement if they wish to continue the service.